Shipping policy

Shipping Policy

Every Horsecontacts item is made to order just for you. Because of that, orders go through two steps: production and shipping.

Production time
Your order is printed or embroidered after you place it. Production usually takes 2–7 business days, depending on the product. Embroidered hats and beanies and canvas wall art can take a little longer than t-shirts and mugs.

Shipping time
Once your order is made, it ships straight to your door. Within the United States, delivery usually takes 3–8 business days after shipping. International delivery times vary by country.

All in all, most US orders arrive within about 1–2 weeks of ordering. Holidays and peak seasons can add a few extra days, so order early for gifts.

Shipping rates
Shipping costs are calculated at checkout based on your location and the items in your order. [Optional: Enjoy free US shipping on orders over $XX.]

Multiple items
If your order contains different types of products, they may be made in different facilities and arrive in separate packages. This is normal, and you'll receive tracking for each one.

Order tracking
You'll receive an email with a tracking number as soon as your order ships.

Address accuracy
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address entered at checkout. If you spot a mistake, email us right away and we'll do our best to fix it before your order goes into production.

Damaged, lost or incorrect items
If your order arrives damaged, misprinted or incorrect, or never arrives, contact us within 30 days of the expected delivery date. Include your order number and a photo if possible, and we'll make it right with a replacement or refund.

Customs and duties
International orders may be subject to customs fees, import duties or taxes. These are the responsibility of the customer.

Questions?
We're happy to help. Email us at horsecontacts@gmail.com